Refund policy

Refund Policy

Because our products are handcrafted herbal goods prepared on demand in 
small batches, we are unable to accept returns on opened or used items.

If you receive a damaged, defective, or incorrect item, contact us within 
48 hours of delivery at support@beautifulrootzbotanicals.com with your order number and 
photographs of the issue. We will evaluate and resolve the problem at our 
discretion, which may include a replacement or store credit.

Unopened, unused items in original packaging may be eligible for return 
within 14 days of delivery. To request a return, contact us at 
support@beautifulrootzbotanicals.com before sending anything back. Items returned without 
prior authorization will not be accepted.

Refunds are not available on:
— Opened or used tinctures, balms, or herbal preparations
— Sale items
— Gift cards
— Items damaged due to improper storage after delivery

If a return is approved, you are responsible for return shipping costs 
unless the return is due to our error. Refunds will be issued to your 
original payment method within 10 business days of our receiving and 
inspecting the returned item.

For any questions contact us at support@beautifulrootzbotanicals.com

These statements have not been evaluated by the Food and Drug 
Administration. Our products are not intended to diagnose, treat, cure, 
or prevent any disease.