Shipping policy
Shipping Policy
Last updated: July 9, 2026
OVERVIEW
Beautiful Rootz Botanicals offers handcrafted herbal products made in small batches. Because every product is prepared on demand when your order is placed, our shipping process differs from standard retail stores. Please read this policy carefully before placing your order.
MADE ON DEMAND — PROCESSING TIME
All Beautiful Rootz Botanicals products are handcrafted fresh when your order is received. We do not ship from pre-made inventory sitting on a shelf.
Please allow 3–5 business days for your order to be prepared before it ships. This processing time is separate from shipping transit time.
Processing begins on the next business day after your order is placed. Orders placed on weekends or public holidays will begin processing on the following business day.
You will receive a shipping confirmation email with tracking information once your order has been prepared and dispatched.
SHIPPING DESTINATIONS
We currently ship within the United States only. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time. International shipping is not available.
SHIPPING CARRIERS AND TRANSIT TIMES
We ship via USPS. Once your order has been dispatched, estimated transit times are:
Standard shipping: 3–7 business days depending on your location.
Please note that transit times are estimates provided by the carrier and are not guaranteed. Beautiful Rootz Botanicals is not responsible for carrier delays once your order has been dispatched.
SHIPPING RATES
Shipping rates are calculated at checkout based on your order weight and delivery location. Current rates will be displayed before you complete your purchase.
Free shipping promotions may be offered periodically. Any active promotions will be displayed at checkout.
ORDER TRACKING
Once your order ships you will receive a confirmation email containing your tracking number. You can use this number to track your package directly through the USPS website at usps.com.
If you have not received a shipping confirmation email within 6 business days of placing your order, please contact us at support@beautifulrootzbotanicals.com.
TOTAL DELIVERY ESTIMATE
To estimate when your order will arrive, add the processing time and the transit time together.
Example: An order placed on Monday may be prepared by Friday (3–5 business days processing) and arrive within the following 3–7 business days, depending on your location. Total estimated time from order to delivery is typically 6–12 business days.
DELAYS
Beautiful Rootz Botanicals is not liable for shipping delays caused by the carrier, weather events, natural disasters, or other circumstances outside our control. Once your order has been dispatched and a tracking number issued, delivery timelines are the responsibility of the carrier.
If your package appears significantly delayed or lost in transit, please contact us at support@beautifulrootzbotanicals.com and we will do our best to assist you.
DAMAGED OR INCORRECT ORDERS
Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@beautifulrootzbotanicals.com with your order number and photographs of the issue. We will evaluate and resolve the problem as quickly as possible.
Items damaged due to improper storage after delivery are not eligible for replacement or refund.
LOST PACKAGES
If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and any safe drop locations near your address. If the package cannot be located, contact us within 5 days of the marked delivery date and we will open an investigation with the carrier on your behalf.
Beautiful Rootz Botanicals is not responsible for packages marked as delivered by the carrier.
CONTACT
For any questions about your order or this shipping policy, please contact us at:
Beautiful Rootz Botanicals LLC
support@beautifulrootzbotanicals.com
Kimble Road, Baltimore, United States